“It’s also important to acknowledge that there is still a way to go in providing a consistently good service for disabled and less mobile passengers across the industry, particularly for those with more complex needs, and throughout the busier summer months. “With 18 airports consistently achieving good or very good ratings, and others demonstrating significant improvements, the industry is making strides in returning accessibility levels to those seen before the Covid-19 pandemic. Assistance includes measures such as wheelchair provision, access to accessible toilets and the movement of disabled people on and off aircraft.īritish Airways plane taking off from Heathrow Airport Credit: PAĬAA joint interim chief executive Paul Smith said: “Today’s report shows the dedicated efforts of airports across the UK to ensure that all passengers receive the standard of service they deserve. Seven other airports improved from “poor” to “good” or “very good” over the 12 months. The CAA’s analysis of 26 UK airports found that 18 consistently achieved a “good” or “very good” rating in 2022/23, such as Belfast International, Cardiff, East Midlands and Edinburgh. The airport is serving more people requiring extra support than ever before, despite overall passenger numbers remaining slightly below pre-pandemic levels. Heathrow was classified as “good” in the first three months after the period covered by the report. It also said that the airport’s service to disabled travellers improved over the year, but not enough to achieve a “good” rating. The regulator noted that Heathrow has recorded a 50% increase in the proportion of passengers using its assistance service compared with 2019 levels. The Civil Aviation Authority (CAA) rated accessibility at the UK’s busiest airport as “poor” for the first quarter of the year to the end of March, and as “needs improvement” for the rest of that period. Heathrow Airport failed to meet minimum standards for its treatment of disabled passengers over 12 months, the aviation regulator has said.
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